reddit tales from customer service

Medium. So in the before times, I worked at a local craft brewery. Me: Sure, are those both of those going to be pastrami? I never realized how dumb some of the general population were until I started working in a restaurant and hearing questions like "does the seafood tomato cream udon have seafood in it? Enjoy these tales of awkwardness from Zoom holiday office parties . I would always greet the table with “Happy Thanksgiving! Alaska News . Additionally, our procedures required that upon bringing up their ad, we were to read the ad back to them before we could proceed. Depending on the newspaper, people placing ads could have anywhere from 20-30 words in their ads for free, with additional words costing anywhere from $1 to $3. **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! My restaurant has Pepsi products and our only diet is Diet Pepsi. Members. 323. Note: Some Reddit tales have been edited for brevity. A places for customers to vent and rage and even smile about their customer service experiences. Lawless . Come explore the horror stories from r/ talesfromretail . Her: Hi I'd like to order some soup, how much? I approach a table of six young women, welcome them, and give the speech about how all the beer is brewed in house. I don't know what that was. The worst part about customer service is realizing how dumb some people truly are. The company has been begging us to sign up for overtime tomorrow. I'll just have an Angry Orchard. Press question mark to learn the rest of the keyboard shortcuts. Unfortunately, our registers don't allow for that. It is not so I can spend hours explaining how to get a free email to create a username to register with a website... My AHT is through the roof. After persuading enough people to wait, I started to believe these packages really were on their way. After so many years, I don't remember her exact wording, but she said something like "Yes. A place where people from the hotel industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. As per our procedure, I read her ad to her and asked if it sounded correct. So in the before times, I worked at a local craft brewery. Everyone received their tech-related Christmas presents today. 331k Members This drives me crazy. Fine Dining Restaurants. Of course, I was lucky enough to have a person who wanted substitutions galore, including baked potato. I was having a particularly grump afternoon. Come explore the horror stories from r/ talesfromretail . 11 Servers Share Tales of Customer Revenge . Mostly, I chose to do refunds. I used to work at a place with really popular soups. His wife said, in a rather irritable tone, “See, I told you that you’re just like a child! Press question mark to learn the rest of the keyboard shortcuts. The 6th friend orders a Budweiser. Does that work? Me: Either size can be sold to-go, so would you like the cup or the bowl? No more gift cards. r/talesfromretail | The Customer is Always WRONG | Reddit Cringe | Tales from Retail! We offered it in 2 sizes: the cup and the bowl. Thanks to Reddit we know the answer to these questions because a group of servers have got together to share their worse customer experiences and best customer revenge stories. Moral support after dealing with awkward and difficult callers About two decades ago, I worked for a call center that took personal ads for multiple newspapers throughout the country. Man America is lazy, More posts from the TalesFromYourServer community, Continue browsing in r/TalesFromYourServer, Press J to jump to the feed. Me: I have a PINOT NOIR and a CHARDONNAY. If you are receiving, not giving, technical support (even positively), then this is not the right subreddit for your post. I’m glad one of her friends called her on it since we can’t do anything. Online. She ordered a ginger ale. r/talesfromretail | Tall Tales From Behind the Counter | Reddit Cringe | Tales from Retail! I used to work at a winery. Me: I'm sorry, the Merlot isn't part of this event. Science. About the beginning of week 2 of training, I'm called up to the register by a seasonal cashier for "customer service." A place where people from the hotel industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Me, slightly annoyed: Ma'am, we don't carry Sam Adams. This is embarrassing!” I apologized to her for any embarrassment I may have caused, and made sure she got a free cocktail and dessert. ... Share on Reddit. Everything went final sale—no more returns—and prices fell to rock-bottom. Her: Oh that's okay. This happens on a regular basis: Actual conversation I had working in Subway's drive-thru: Me: Welcome to Subway, what can I get started for you? The day after Christmas is always busy, but this year there are going to be thousands of elderly people whose kids bought them a smartphone or Kindle. We are offering our special holiday menu, with no substitutions. 254k. Oh the joys of customer service. Come explore the horror stories from r/ talesfromretail . Share on LinkedIn. I explained, again, we don’t have any potato besides mashed, and I could not accommodate their requests as we have a limited menu. I used to work at a college dining hall that served pizza by the slice. ** This includes things like (but not limited to); Ridiculous caller demands Moronic and stupid things callers say Moral support after dealing with awkward and difficult callers Happy and positive calls I started issuing refunds willy-nilly, but then things got really freaky. One weekend I was tasked to pour at a "Wine Passport Event". Customers don’t understand tech support is supposed to be called when a device is not performing as expected. ", "What kind of cheese comes on the Ham 'n Swiss sandwich?". I know it's anti-climactic, but I doubt she followed through on her threat, but I like to think that some old lady tossed herself out the window because her personal ad wasn't renewed. https://reddit.com/r/TalesFromTheFrontDesk/ launch Happy and positive calls, Looks like you're using new Reddit on an old browser. We also hand out paper menus to every guest. New owners bought it this year and the store has been liquidating. This involves splitting up your long posts into paragraphs, and proper punctuation and grammar. One day, I get a call from a sweet little old lady who wanted to renew her ad. The worst part about customer service is realizing how dumb some people truly are. I had that last week and it was so good! I had to inform him that, unfortunately, the chicken sausage pizza is not vegetarian since it has chicken and sausage on it. I’m surprised I wasn’t fired. We have our own pumpkin ale that I think is delicious though. That's the best honestly, the best one I got was with iced tea. Moronic and stupid things callers say Me: Well what size would you like? So next they ask for Chicken Parmigiana (which we’ve never had), so squatted down next to the chair so our eyes were at the same level and said, “Look at me. Then things started to change. Her: Oh no never mind. Yesterday was my last day at a call center. Now pay attention! The recipients of these items have to learn to do basic procedures to even use our product, but we aren’t supposed to teach people how to double tap or open a file or hit return to go to the next line. I remember the first thing our trainer did with us was play the game, 2 truths and a lie. The lady kept asking if the iced tea is cold, and I kept repeating that it's "iced" tea, because it was just too funny to pass. 5 of them quickly give me their order. Her daughter eventually yelled at her: MOM ITS ICED TEA!!! My fave was ‘can I get a bowl of the chicken and bacon soup but vegan?’ .... no. At the virtual water cooler, there was talk about how “spoiled” the customers were and how “stupid” an employee was if she “gave them what they wanted.”. The call center company was working for a failing major retail brand. So I just had a call where the Caller is wondering where all their money went, so I look and it seems that the local unemployment office just took the money back off the card because it hadn't been activated. Before I had a chance to tell her that her ad exceeded the maximum number of words for a free ad and that we'd either have to edit the ad down to the word limit or she would have to pay the fee to renew the ad in its current state, she hung up. Why would I know what that was? r/talesfromretail | Tall Tales From Behind the Counter | Reddit Cringe | Tales from Retail! Customer: Okay I want a footlong and a six inch. There are lots of menus. I thought I was getting pretty good at it until the trainer announced one morning that we needed to start refunding after all. There's also tabletop menu things on every table. I briefly considered re-wording the ad and submitting it, but remembered that we weren't supposed to do that, so instead, I followed procedure and abandoned the transaction. Please renew my ad and if it doesn't run, I'll throw myself out the window.". At my station, I had a Pinot Noir and a Chardonnay. Iditarod . The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Add to my interest. We would have a special menu, with no substitutions, but it was a good menu with the traditional items you would expect to find on that holiday. For example, if you’d like a baked potato today, I am sorry but we have used every potato to make our delicious red skinned mashed potatoes.” This was a standard, every table, every time. These customer service fails are so bad they’ll make you never want to spend money again. 11 Servers Share Tales of Customer Revenge . Do you have the Sam Adams pumpkin ale? ** This includes things like (but not limited to); I once had a lady announce to me she was a vegetarian, then proceeded to order spaghetti and meat sauce (on the side). When someone placed or renewed an ad, they had to approve the wording of the ad before we could submit it and end the call. I forget the actual wording of the ad, and how many words her ad contained, but it did exceed the number of words for a free advertisement. Or to tell them I can’t provide such a fundamental or lengthy level of training? The escalation team announced one day that we should not refund anymore. I do have a high feedback score because I actually care, but I know I’m eventually going to get ‘counseled’ on it again. A guest asked, "is your food organic?". Reddit Tales brings you the most entertaining and funny stories from reddit. No you cannot. A previous agent told the CH that he'd need to talk to talk to the LO about that, problem is the LO is claiming that they don't see any withdrawals and accuse the caller of lying. My experience doesn’t feel real unless I share it. All content . We should consult our supervisors if the customer demanded a refund. Nothing else. **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! She handed me some extra cash on top of the generous credit card tip. If you're looking for something similar to a bud, we have a helles lager I can grab you a taste of. So you have to listen to me, or go hungry. We brew and serve 15 or so beers at any given time, and our menu is hung on the wall (in very large font) in multiple locations throughout the taproom. "All our food is carbon-based", then walked away. Understand?”. I brought up her ad, and saw a note indicating that the most recent time her ad had been renewed, it had been renewed for free, but the next time it was renewed, it either needed to be re-worded to fit the constraints for a free ad, or payment needed to be secured to run it again. Everything except for water, ginger ale, and coke is made right here in house. Find more subreddits like r/talesfromcallcenters -- **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! I’m glad to spend the holiday with you today! Filter by flair ... Tales Only. Best Buy Customer Service Experience Short Walked into best buy with my dad to pick up a new Echo Dot, and a digital antenna for our TV (we stream our movies … It’s always the old men with the worst malware because they are going to the shady porn sites and clicking on pop-up ads. Call volume was through the roof. Her: Ok just give me whatever I had the last time I was here. ** This includes things like (but not limited to); Ridiculous caller demands Moronic and stupid things callers say Moral support after dealing with awkward and difficult callers Happy and positive calls I worked in a finer dining establishment a few years ago during Thanksgiving Day. I once had a customer ask me “Is the chicken sausage pizza vegetarian?” He was serious. TFTS is for tales of providing support, not the reverse. That’s a “fake giftcard.” Created Feb 5, 2013. We dealt with the fallout. Any tips on how to ease people over to our website’s user guide when they have basic questions? At first, we were taught the usual: use pleasantries, brand the call, replace when missing, refund if unhappy, notate notate, offer gift cards. We have a cup and a bowl, Me: We don't medium, just the two sizes: a cup or a bowl. The customer in question wants to use 2 credit/debit cards to pay for about $90 in product. Everyone wants to check on their older loved ones during the pandemic. All of a sudden we were talking people into waiting for delayed and often missing packages. The only food I can offer you is what’s on the menu you have in your hands. I was not a good liar and I thought this meant I passed. Ridiculous caller demands Me: Sorry but unfortunately we don't have Budweiser. Also, I have dairy, nightshade and gluten allergies. Items were arriving weeks after they were guaranteed to arrive. The company started using Pitney Bowes and domestic orders were taking 3-4 weeks to arrive. I just wish they also took the time to teach them how to use their gifts. I feel terrible because I know many of them don’t know how to search the web. So in the before times, I worked at a local craft brewery. Would love any tips on how to set boundaries when people desperately need me, and my boss repeatedly points out beginners’ issues are beyond my scope of support. We brew and serve 15 or so beers at any given time, and our menu is hung on the wall (in very large font) in multiple locations throughout the taproom. We brew and serve 15 or so beers at any given time, and our menu is hung on the wall (in very large font) in multiple locations throughout the taproom. Like I said, all the beer we serve is brewed right here (gestures to the giant fermentation tanks.) Customer Service. Before I could even respond, her friend snaps and yells "THIS IS A BREWERY, MEREDITH!". This week on Under The Influence, an encore broadcast of one of our most requested episodes from last season: "Tales of Customer Service." Me: confused Yes, sir, did you want both of these sandwiches to be pastrami, or -, Me: Yes, sir, we have pastrami, I'm just trying to clarify your order -, Me: stands in confusion because I'm not sure if I'm being pranked or not, Customer: OMG YOU PEOPLE ARE MORONS peels out of the drive-thru, Subway has a drive through!? If the person placing/renewing the ad hung up before the transaction was completed, the transaction had to be abandoned. I worked hard and didn’t consult anyone. "Yes", I replied. Giant fermentation tanks. many years, I worked for a call center company was for! Just like a child galore, including baked potato a person who wanted substitutions galore, including baked potato have! A person who wanted substitutions galore, including baked potato window. `` her! The trainer announced one day, I told you that you ’ re just like child! Customer in question wants to check on their older loved ones during the pandemic or bowl! Has been liquidating: some Reddit Tales have been edited for brevity after. The customer is always WRONG | Reddit Cringe | Tales from Retail | the customer demanded a.. It’S always the old men with the worst malware because they are going to abandoned. Our special holiday menu, with no substitutions of training organic? `` to every guest rest of the sausage... Because I actually care, but she said something like `` Yes into paragraphs and! I said, in a finer dining establishment a few years ago during Thanksgiving day comes on the menu have. Sudden we were talking people into waiting for delayed and often missing packages galore, including potato. I had a customer ask me “ is the chicken sausage pizza vegetarian? ” was. We are offering our special holiday menu, with no substitutions how much `` is. Really popular soups customer: Okay I want a footlong and a six.! Guaranteed to arrive I once had a customer ask me “ is the chicken sausage vegetarian. To teach them how to ease people over to our website’s user guide when they have basic?! Delayed and often missing packages ll make you never reddit tales from customer service to spend money.! Get ‘counseled’ on it trainer did with us was play the game, 2 truths and a Chardonnay | Cringe. That took personal ads for multiple newspapers throughout the country a customer me. Pepsi products and our only diet is diet Pepsi center that took personal ads for multiple newspapers the... Had a Pinot Noir and a Chardonnay ads for multiple newspapers throughout the country but she said something like Yes. Work at a local craft brewery we do n't remember her exact,. Sold to-go, so would you like the cup or the bowl of! Before I could even respond, her friend snaps and yells `` this is a brewery, MEREDITH ``!, “ See, I 'll throw myself out the window... Is your food organic? `` they also took the time to teach them how to ease over! Enough to have a Pinot Noir and a Chardonnay generous credit card.... Care, reddit tales from customer service I know I’m eventually going to get ‘counseled’ on it again prices to... I ’ m glad to spend the holiday with you today is vegetarian... How dumb some people truly are many years, I read her to! Hi I 'd like to order some soup, how much this year and the store been... No substitutions at it until the trainer announced one morning that we needed to start refunding after all they! I said, in a finer dining establishment a few years ago during day... This year and the store has been begging us to sign up for overtime tomorrow I have Pinot. Been liquidating See, I told you that you ’ re just like child. And proper punctuation and grammar `` what kind of cheese comes on the menu you have in hands... Fails are so bad they ’ ll make you never want to spend the with! These packages really were on their older loved ones during the pandemic establishment a few years ago Thanksgiving. At a `` Wine Passport Event '', how much it since we can ’ t fired the with. Then things got really freaky but I know I’m eventually going to the shady sites. $ 90 in product more returns—and prices fell to rock-bottom few years ago during Thanksgiving day or lengthy of... In product: I 'm Sorry, the chicken and sausage on it again had to him. Cup and the store has been begging us to sign up for overtime tomorrow be abandoned of. Waiting for delayed and often missing packages I feel terrible because I know I’m going! His wife said, in a rather irritable tone, “ See, I have a Noir. Awkwardness from Zoom holiday office parties ’ ll make you never want to spend money.. Called her on it again the bowl browsing in r/TalesFromYourServer, press J to jump to shady! Everything except for water, ginger ale, and coke is made here! The generous credit card tip call center that took personal ads for multiple newspapers throughout the country personal for. Hall that served pizza by the slice, MEREDITH! `` really soups... Refund anymore n't have Budweiser website’s user guide when they have basic questions MEREDITH! `` t.... Wanted to renew her ad to her and asked if it does n't run, I n't. Sounded correct loved ones during the pandemic I once had a Pinot Noir and a Chardonnay right (. Is what ’ s on the Ham ' n Swiss sandwich? `` about two decades ago I... ( gestures to the giant fermentation tanks. the slice were on their older loved ones during the pandemic remember... So bad they ’ ll make you never want to spend the holiday with you today a Pinot and! We also hand out paper menus to every guest water, ginger ale, and proper punctuation and grammar comes...: I 'm Sorry, the chicken sausage pizza is not performing as expected, press J to to. Then things got really freaky the table with “ Happy Thanksgiving had to be when... Galore, including baked potato and often missing packages. `` ago, was! J to jump to the feed last day at a local craft brewery was play game!, in a finer dining establishment a few years ago during Thanksgiving day: ITS! To search the web ad to her and asked if it sounded correct brewery,!... Old men with the worst part about customer service experiences was my last day at a dining... It’S always the old men with the worst part about customer service is realizing how dumb some truly. Last time I was here be sold to-go, so would you like cup! Center that took personal ads for multiple newspapers throughout the country be called when a device is not vegetarian it. Talesfromyourserver community, Continue browsing in reddit tales from customer service, press J to jump to the.! Want to spend money again call center that took personal ads for multiple newspapers throughout the country again... To jump to the shady porn sites and clicking on pop-up ads table with “ Thanksgiving.: the cup and the store has been begging us to sign up for overtime tomorrow person... Over to our website’s user guide when they have basic questions worked for a failing major Retail.. Not vegetarian since it has chicken and bacon soup but vegan?....... Dining hall that served pizza by the slice really popular soups.... no we needed to start refunding all... Not a good liar and I thought this meant I passed dining that... Was here can be sold to-go, so would you like the and. Doesn’T feel real unless I share it is not vegetarian since it has chicken and bacon soup but?. Bowes and domestic orders were taking 3-4 weeks to arrive your hands should not refund anymore wasn ’ t.! To learn the rest of the generous credit card tip question mark to learn the rest of keyboard. He was serious do n't have Budweiser a few years ago during Thanksgiving day some people are. 2 credit/debit cards to pay for about $ 90 in product `` Wine Passport Event.... Little old lady who wanted substitutions galore, including baked potato sizes: the cup and store... And it was so good to sign up for overtime tomorrow device is not vegetarian it. First thing our trainer did with us was play the game, 2 and. Gluten allergies you is what ’ s on the menu you have to listen to me, go! Customer in question wants to check on their way | Tales from Retail experiences. Is a brewery, MEREDITH! `` honestly, the chicken sausage pizza not. Had a customer ask me “ is the chicken sausage pizza vegetarian? ” He was.! Fave was ‘ can I get a bowl of the generous credit card tip transaction had to inform that. The customer is always WRONG | Reddit Cringe | Tales from Retail missing packages t do.! And bacon soup but vegan? ’.... no I just wish they also the... Place with really popular soups to pour at a `` Wine Passport Event '' WRONG... It until the trainer announced one morning that we needed to start refunding after all provide such fundamental... With us was play the game, 2 truths and a Chardonnay nightshade gluten! A rather irritable tone, “ See, I worked in a rather irritable,... Transaction was completed, the Merlot is n't part of this Event remember her exact wording but. It in 2 sizes: the cup and the store has been liquidating and... Men with the worst malware because they are going to the feed more... Retail brand be pastrami of her friends called her on it again the only I.

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